Cellphone Articles, Mobile Phone News and Information


What SMS Users Are Telling Telcos



The recent rollout of 3G-ready mobile devices has caused a lot of excitement in the Telco industry, especially in the Asia-Pacific region. This article will highlight the message that current customers are sending through their SMS messaging habits. Many consumers have been used to sending SMS for at least 2 years. Even with its humble typing of tiny keypads and source of simple news channel, SMS is a global phenomenon. Telcos must take time to study what their customers are saying.

Here are some guideposts.

Equitable Pricing Plan:

Most customers fall under a mobile plan that guarantees a certain number of free SMS a month. This will imply that even with future sophisticated messaging systems, they are still more inclined to expect the same pricing plan. Thus it could be inappropriate to introduce a per-messaging pricing, no matter of sophisticated the delivery. Telcos must conduct extensive market research to find the correct pricing plan.

Customisation of Ads:

Customers are not only willing to receive high quality advertisements on their mobile devices, but also want these advertisements to be customized to their interests and preferences. This implies that customers are ready to share more personal details and the mobile devices can be viewed as a channel for dynamic and real-time feedback channel. This may spell the demise of the print newsletter and survey form as the penetration rate for mobile devices increase.

Unchanged Keypad:

Many critics of the SMS system had reservations that customers are not adept at typing messages through small mobile device's keyboard. They had felt that the customer is too impatient and too many typing errors will be made. Well they were wrong! Telcos should collaborate with phone makers to keep the current mobile device's keyboard unchanged and concentrate on keeping the screen larger and equipped with better resolution.

Integrating the experience:

Telcos must pay heed in collaborating with the various broadcasting corporations to create an integrated experience. Current mobile device users are very comfortable in voice and SMS communication. Take this as an example: A customer plays a LAN game on broadband in an Internet Café, decides to leave the play-station and continues the game on a mobile device. When he reaches home, he turns on his home entertainment system and continues the final stage of the game. This is possible with the GPRS system and 3G Technology synergising with the broadcasting corporation. But more importantly, a number of media and communication providers benefit from this integration. New revenue streams can be developed.

The overlooked education industry:

It is unfortunate that the education industry has not fully utilized SMS to complement the delivery of lecture notes and tests. The same grouses are the small mobile device screen and the lack of security features to determine the identity of the user. However, with 3G technology, educators should think out of the box and allow students to spend more time off campus to conduct their own research. Occasionally, they can arrange for the student to sit for a test that can be transmitted through their mobile devices.

Untapped Security Market:

The Mobile Device can be the next "in-thing" as a security device. The concept is relatively simple. The student's location can be tracked by the GPRS system through the mobile device and the parent can have a face-to-face chat with the child. This concept can also be stretched to include these devices in various parts of a car - i.e. like a black box in a plane. If there are any major accidents, insurance companies can view these recordings and get a better picture of the accident.

About The Author

Colin Ong TS is the Managing Director of MR=MC Consulting (http://www.mrmc.com.sg) and Founder of the 12n Professional Online Networking Community (http://www.mrmc.com.sg/12n)

colin@mrmc.com.sg


MORE RESOURCES:

Examiner.com

Florida man passes out drunk while in drive thru at McDonald's (PSA Video)
Examiner.com
The long term goal of the program is for Star FHP to become as familiar to cellular phone users as the emergency 911 system is for non-cellular users. ...



State Journal

Cellular Phone Provider Offers Free Calling to Homeless Shelter
State Journal
BECKLEY -- A local cellular phone provider helped homeless people in Raleigh County reconnect with loved ones March 9. US Cellular provided free local and ...

and more »


KOSHA DILLZ - "CELLULAR PHONE" REMIX CONTEST
Hip Hop Press (press release)
Diamond Music Group (DMG) & the renown New York street wear brand Dave's Quality Meat (DQM) are pleased to announce the "Cellular Phone" Remix Contest. ...



Two teens arrested after home allegedly burglarized
The State Journal-Register
Inside the house, she discovered that a cellular phone, two knives and a credit card were missing. Someone had attempted to remove a 52-inch television. ...

and more »


Cellular Phone Recycler Full Circle Wireless Inc. Significantly Expands ...
PR Newswire (press release)
It is evident that businesses across America are starting to understand the importance of managing their e-waste – and in particular their cellular phone ...

and more »


Men charged with having 5 pounds of marijuana
Poughkeepsie Journal
The driver, Mulry, had been stopped for allegedly talking on a cellular phone while driving. Police say Mulry's New York State driver's license was ...

and more »


Mobile Magazine

Swedish Doro phone designed with seniors in mind
Mobile Magazine
Not to be confused with a certain explorer named Dora, Doro of Sweden has created a cell phone for older people who are overwhelmed by the features found on ...

and more »


Product reviews: Windows Phone 7 series
Helium
For cellular phone junkies this was a much anticipated and coveted piece of technology which had consumers lining up to try to make sure they are the first ...

and more »


Valley dispatchers now able to locate 911 calls from cell phones
Mat-Su Valley Frontiersman
“Our statistics show that we're over 65 percent cellular phone calls coming into the 911 center,†said Dennis Brodigan, the borough's director of emergency ...

and more »


What border officials can do with your laptop and cellular phone
Lexology (registration)
Having your laptop or smartphone searched or detained by Customs on your way back from a business trip would be a ...

and more »

Google News

3GPCLIP.com | Site Map | Cellphone Articles
© 2006